HeroEngine Forums

HeroEngine Support => General Discussion => Topic started by: devilman666 on Aug 01, 14, 12:48:11 AM

Title: Server is DOWN
Post by: devilman666 on Aug 01, 14, 12:48:11 AM
I cannot log in to my world due to it says Server is Down why is that? How can i fix this?
Title: Re: Server is DOWN
Post by: feredfn on Aug 01, 14, 01:54:08 AM
the first thing any one might ask you is on which server your world is/was running?

Etc : mine is on EU WEST 20 and seems everything is just as normal.
Title: Re: Server is DOWN
Post by: devilman666 on Aug 01, 14, 02:05:44 AM
I'm a bit wrong, meant that other worlds inside the server (except mine) works fine.

Title: Re: Server is DOWN
Post by: WorldWideZ on Aug 01, 14, 04:29:08 AM
if its stating down you might need to ask on the support desk. what where you working on last?
Title: Re: Server is DOWN
Post by: devilman666 on Aug 01, 14, 04:39:04 AM
Ermm it will be good but i'm a bit new here and i don't know how can i ask a support desk. I have written an email to them but they didn't answer, so now i'm waiting for their reply.
Title: Re: Server is DOWN
Post by: WorldWideZ on Aug 01, 14, 04:54:03 AM
support@heroengine.com is the support desk , if you emailed there then you will get a response when they are online (its middle of the US night though so it might be a couple of hours)

Title: Re: Server is DOWN
Post by: devilman666 on Aug 01, 14, 05:06:22 AM
Thank you! Will wait for their answer