Ok, try exporting the character mesh the you had exported with the skeleton. It would be exported as a dynamic character part. Also, if you could paste the contents of the gm2.dyc, gm2.par and gm2.dat files I can see if they are missing something.
I have always had that problem. At this point, go to Hero Export and export the skeleton again, replacing the existing one. I don't know why but the skeleton exported with the character exporter has never worked for me.
Download the student version of Max or Maya 2016 and use it for HE stuff. If you make objects in Max or Maya 2018, you can "save as 2016" version and use them in the older programs that way.
I use Max, not Maya, so I can't walk you through the exporting process, but you do not have to add a Static Character to the Library. You can add it to the Character Manager using a command similar to: /henpc add spec mycharacter \character\mycharacter\ in the Console window
To access the Character Manager use F5, go to the second tab, and Character Manager.
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