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Topics - HE-SARRENE

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1
News & Announcements / [UPDATED] HeroCloud Server/Launcher update
« on: Yesterday at 02:15:34 PM »
Good evening Hero community,
We have a short announcement concerning an in progress update to our HeroCloud  launcher and server. We are currently implementing follow up maintenance to our launcher service. This includes migrating the updated launcher to a new hardware setup and configuration.

We are making additional changes by introducing Elastic IP  to the launcher so in the future this type of infrastructure update will not require DNS updates.

The work itself will take approximately x hours. Some users will not be able to access or launch the blade for up to 12 hours for some ISP’s to refresh and propagate the new DNS. This is a rolling update/migration and will be completed and working tomorrow.

We will post an update once this is completed. If you have an issue once we update and state the work is completed, you can flush your dns to force it to update with the following steps:
  • In your windows Search Box, type CMD
  • redo the ipconfig /flushdns,
  • launch your blade again

If the above does not work, repeat steps 1-4 after you turn off/unplug your router/modem. Follow these steps:
  • turn off/unplug router/modem,
  • In your windows Search Box, type CMD
  • redo the ipconfig /flushdns,
  • plug router/modem back in..
  • launch your blade again

Thank you for your patience and continued support. If you have any difficulties accessing your blade after the period of maintenance and propagation is over, please feel free to let us know in this thread.

:)

2
Scheduled HeroEngine and HeroCloud ap-southeast
2019-02-14  03:00:00 GMT - 06:00:00 UTC (10:00 PM  EST - 1:00 AM EST)


HeroEngine and HeroCloud in the ap-southeast region are scheduled to be rebooted between Thu, 14 Feb 2019 03:00:00 GMT and Thu, 14 Feb 2019 05:00:00 GMT for required system maintenance in order to deploy important updates.

In addition, HeroEngine instances is scheduled for Updates and maintenance on 2019-02-14 for 2-3 hours starting at 2019-02-14 06:00:00 UTC. During this time, server instances in the ap-southeast-1 region will be unavailable and then rebooted:

During this scheduled maintenance window, your world will undergo a reboot. Your world will retain all data.

- The HE Team

3
Scheduled HeroEngine and HeroCloud DB Maintenance and Updates
2019-02-06 and 2019-02-13 13:00 UTC (8:00 AM EST)


We are updating and rebooting DB instances across all HeroEngine servers and are scheduled to receive maintenance on the underlying hardware between 2019-02-06 13:00 UTC (Wednesday) and 2019-02-13 12:59 UTC (Wednesday). The exact time of the maintenance will be determined by the DB instance's maintenance window.

Some worlds will be unavailable for a few minutes in the instance's maintenance window. If you are unable to connect or have some inconsistencies during this time, please give your world a few moments for the reboot/update maintenance process.

- The HE Team

4
Scheduled HeroEngine and HeroCloud Maintenance and Updates
2019-02-05 and 2019-02-12 13:00 UTC (8:00 AM EST)


HeroEngine instances are scheduled for maintenance and updates for future updates. We wanted to inform you that the servers are scheduled to receive maintenance and updates on the underlying hardware between 2019-02-05 13:00 UTC (Tuesday) and 2019-02-12 12:59 UTC (Tuesday). The exact time of the maintenance will be determined by the instance's maintenance window.

Single worlds will be unavailable for a few minutes in the instance's maintenance window. If you are unable to connect or have some inconsistencies during this time, please give your world a few moments for the reboot/update maintenance process.

- The HE Team

[Edit: Updated the times]

5
Good morning,
We want to let you know that we have some unscheduled downtime.

Asia 004 will be coming down at 12:00 am 2018-11-02. Some worlds will be inaccessible during this period.

Us West 022 will be coming down at 12:00 am 2018-11-05. Some worlds will be inaccessible during this period.

We will be performing Database checks and backups, and an update for better stabilization. During the scheduled maintenance window, your instance will undergo a reboot.

Downtime is expected up to 6-8 hours. We are sorry for the last minute notice, but you should see some noticeable improvements when we bring the server back online.

Please stay tuned for more updates and when servers are active and accessible.

Thank you!

6
Good morning,
We want to let you know that we have some unscheduled downtime. US East 021 and Us West 022 will be coming down at 12:00 am Tuesday morning (in a few moments as of this posting). Some worlds will be inaccessible during this period.

We will be performing Database checks and backups, and an update for better stabilization.

Downtime is expected up to 24 hours. We are sorry for the last minute notice, but you should see some noticeable improvements when we bring the server back online.

Please stay tuned for more updates and when servers are active and accessible.

Thank you!

7
Good day everyone!
We have two updates and scheduled maintenance occurring next week. Durring the scheduled maintenance and update we will be undergoing a reboot. The instances will retain all of the information and data. The schedule for these restarts are as follows:
  • us-west on 2018-10-10 for 4 hours starting at 2018-10-10 06:00:00 UTC.
  • us-east  on 2018-10-12 for 4 hours starting at 2018-10-12 04:00:00 UTC.

Thank you for your understanding for the short downtime while we reboot and restart all services.

:)

8
News & Announcements / Scheduled Server Maintence 2018-08-15
« on: Aug 04, 18, 11:34:20 AM »
One or more of our US server instances is scheduled for maintenance on 2018-08-15 for 2 hours starting at 2018-08-15 16:00:00 UTC.

During this time, some regions will be unavailable momentarily and then rebooted:

During the scheduled maintenance window, your server(s)/Instance(s) will undergo a reboot.

Thanks,
HE Staff
:)

9
News & Announcements / Scheduled Server Maintence 2018-07-26
« on: Jul 24, 18, 12:19:15 PM »
One or more of our server instances is scheduled for maintenance on 2018-07-26 for 2 hours starting at 2018-07-26 18:00:00 UTC. During this time, some regions will be unavailable momentarily and then rebooted:

During the scheduled maintenance window, your server(s)/Instance(s) will undergo a reboot.

Thanks,
HE Staff.

10
General Discussion / Have a Safe Memorial Day
« on: May 28, 18, 12:23:02 PM »
“The legacy of heroes is the memory of a great name and the inheritance of a great example.”- John F. Kennedy

I want to wish everyone a safe and happy Memorial Day, a day of family and reflection. To those who served and those we lost, no matter where you live, we remember and honour you.

I hope everyone has a great and safe day.

:)

11
News & Announcements / HeroEngine Social; Discord and more!
« on: Mar 04, 18, 11:42:19 PM »
Hello, We wanted to let everyone know that there are a number of means by which you can get in contact with the rest of the Hero Engine community!

The social media listed below is not meant to provide official support, or replace these forums. They can however, help get you in touch with other developers and the community, get general help, promote your game and more.

Hero Projects forum: https://community.heroengine.com/forums/index.php/board,10.0.html
Whether you are just getting started and have only concept art, have a working prototype or getting ready for early release: Show off your game or project to the community. Keep us updated on your progress and even get help and ideas from the community.

Hero Games Spotlight: http://heroengine.com/he-games
Is your game ready for Alpha or Beta? Do you have a vertical slice ready to play and show off? If so, post it up in the Developer Hero Projects forum, and we will see about getting your game up on the site for all to see.  Please note, at least one of the following prerequisites will apply:
- A playable vertical slice of your game
- Entering public (open or closed) Alpha
- Early Access release



Discord: https://discord.gg/DtQnrnB
- General tech support from the community. Need to find a link on the wiki? Have some questions about HeroEngine? Feel free to ask. Please note that depending on the type of questions, you may be directed back to the forums to reach the full staff and the community.

 Facebook: https://www.facebook.com/theheroengine
See updates about HeroEngine and other Hero Games! Have an update you want us to push? Send it to us, let us know and we will push your Facebook or other news there!

Twitter: https://twitter.com/theheroengine
- Same as Facebook! HeroEngine and Hero Game news! Send us your updates or tweets and we will retweet and share!

 IndieDB: http://www.indiedb.com/engines/heroengine
- IndieDB is a site that helps independent companies and developers promote their product. HE developers will be able to share their game updates on their page and through the HE IndieDB page, allowing their updates, and developments to reach a broader audience.

YouTube:  https://www.youtube.com/user/heroenginecompany
- Videos produced for HeroEngine and from our HeroGame developers. Have a video you want us to spotlight or add to our list? Send it our way and we will get it up!


12
News & Announcements / D3D11 Announcement
« on: Sep 15, 17, 11:21:49 AM »
To all HeroEngine developers,

    We are excited to let you know that the D3D11 (DX11) update has been completed. The long-awaited graphics update will bring significant improvement to all the technical aspects of the HeroEngine platform. Currently in final testing, the next step will be to move it to our public test server. Because of the impact and numerous changes made to the engine and client, we will open up the test server to you - our HeroEngine developers - to experience the changes. Once the update passes your approval, we will make the push to all live servers.

    The updated HeroEngine client will automatically set D3D11 graphics processors support, while older graphics processors will continue to use DirectX9.  Once the update is pushed to live, there is nothing you have to do other than update HeroBlade as normal.

    Other major updates included:
    - NVIDIA PhysX
    - Fmod

    We will be posting an update and the Patch notes once we are ready to open the new public test server to our HeroCloud Developers.


When is this work expected to begin?
    We are planning to start the new public test server build the week of September 15th, 2017.


What is the time frame for this update to go to the HeroBlade and HeroEngine client?
    We have a lot to do and prepare and depending on results and what both our engineers find and you all help us to find, we are looking at about 10 weeks from the new Test server build to the push to live. We decided to go through the testing phases and allow you to view the work and report any new bugs,  instead of pushing to live right away then dealing with a number of avoidable bugs, we want to do this correctly and this means the following work:

    Internal Testing on new public test server (~1-2 weeks)
        - Build test cluster
        - Fix issues revealed during internal testing may add ~3 weeks
    Active HeroCloud developers access to public test server (minimum of 4 weeks)
    Push to Live
        - Prep work for deployment (~4 weeks)
        - Push to production HeroCloud clusters (4, 20, 21, 22)
            - Roll world updates to shaders and other repository files (~4 days)
        - Push to production game clusters


What is coming after this update?
    We will be focusing on any bugs that you find dealing with the new physics, math libraries and D3D11. Once we have tackled the ones that you all find in a live environment we will begin the work for the following updates. Please note the list of upcoming features is not in any particular order. These updates will be our focus towards HE3.

Future updates after community gives the all clear for the initial update:
   - New Alpha Draw order
   - New/updated Occlusion Culling system
   - Art Pipeline Upgrade supporting latest Granny3d and Max/Maya 2017/2018
   - SpeedTree 8
   - Other features to be determined


Why is the Alpha Draw Order not done in this update?
    Owing to the large amount of work that went into the update of the engine and all systems, we want to make sure that everything is working as it should. Alpha draw order effects many aspects from weather, clouds, atmosphere to (as we all know) particle effects. Once we know that the core is solid, the work on the alpha draw order will be finished. Again, we would rather do things the right way and save time in the future instead of chasing bugs and fixing with band-aids. That said, we consider Alpha Draw Order to be very important, and will be the very next thing to address.


How will the new D3D11 benefit the games on HeroEngine?
    D3D11 will boost all-around games' performance, however the advancements will depend on each player's computer configuration, where higher-end computers will see the best improvements. D3D11 support will allow HeroEngine to take advantage of many advanced features of newer graphics cards and deliver enhanced graphics to our developer community.  The D3D11 work also lays the important foundation for the later DX12 support and new graphical features.
   
► Special Note:    For older projects, it is worth noting that in order to get full benefit from the D3D11 updates there may need to be some adjustments made, but there will be slight upgrades naturally overall.

13
Good evening,
    I wanted to let everyone know we are experiencing issues in our primary infrastructure co-location site and some services may become unavailable.

    Staff are working on this right now and we will update as soon as we have additional information.

14
News & Announcements / Idea Fabrik acquires "The Repopulation"
« on: Jan 13, 17, 07:31:47 PM »
Idea Fabrik PLC acquires from Above and Beyond Technologies, Inc. the Science Fiction Sandbox MMORPG "The Repopulation", a craft and combat game, to bring it online in the first quarter 2017.

In response to the amazing support from fans, Idea Fabrik PLC is excited to announce the acquisition of “The Repopulation” game from Above and Beyond Technologies, Inc. and the relaunch of the title in the first quarter of 2017.  Following the successful resolution of outstanding issues, all players of “The Repopulation” will be able to log in with the same account information as soon as the testing of the game is concluded.

Read more here! http://heroengine.com/news/game-news/idea-fabrik-acquires-the-repopulation

Make sure you check us out on Facebook also!! https://www.facebook.com/theheroengine/

15
News & Announcements / New Year Address for 2017
« on: Jan 03, 17, 12:41:52 PM »
   At IdeaFabrik 2016 was a year to focus on updates and on being current with new technology. Though we had a rocky start, we made a lot of progress during the year.  We started with a company-wide restructuring and began a massive amount of optimizations on all ends of development.  We updated our servers and software, including all of our back-end systems which are now up to date. We will continue regular updates in 2017.

    With regards to d3d11, we had a significant amount of progress and we are eager to get the new test server built so we can open that up to our clients this year.  More graphics update announcements are to be expected this year since most of the heavy work has been completed. We have some exciting plans, and cannot wait to share them with you as these projects get far enough along.  We will continue to display our roadmap so make sure you keep an eye out for those new things in green!

    One of our clients has successfully completed development milestones and is now ready for their new live servers to be built, earlier than expected.  Lots of our engineering efforts have gone into building those new servers.  The d3d11 test servers will be put together once we make sure our clients have had a successful soft launch of their game.

     2017 is shaping up to become a year of new MMO games launches on our HeroCloud platform. We are looking forward to bringing many more developers on to our platform and helping live games to deliver great MMO experiences to their players.

http://www.heroengine.com/news/new-year-address-for-2017
https://www.facebook.com/theheroengine/

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