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Author Topic: (Completed) EU WEST Server 20 Emergency Maintenance  (Read 1602 times)

HE-JAY

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(Completed) EU WEST Server 20 Emergency Maintenance
« on: Mar 12, 12, 03:08:51 PM »

Server 20 serving EU West is undergoing emergency maintenance to correct a software issue.  We will update this thread with additional information as it becomes available.
« Last Edit: Mar 16, 12, 12:31:26 PM by HE-ANDY »
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HE-ANDY

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #1 on: Mar 12, 12, 05:28:17 PM »

The maintenance is continuing.  Those who managed to sneak in while we were performing operations, were summarily disconnected a few minutes ago.  Please read this topic for clearance to re-enter the worlds.

--A
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HE-ANDY

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #2 on: Mar 12, 12, 08:08:50 PM »

The maintenance is continuing.  The status of the login server will be bouncing up & down.  Stability will return soon.  I'll post another announcement at that point.

--Andy
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HE-ANDY

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #3 on: Mar 12, 12, 09:03:06 PM »

The cluster has been restored to service.  There may continue to be transitory issues, we will be continuing to explore additional solutions, and more info will be posted here when they are ready.

--Andy
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HE-CHRISTOPHER

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #4 on: Mar 13, 12, 08:13:36 AM »

An issue in the datacenter is currently affecting Server 20 preventing logins, we are working to resolve the issue now and will follow up with additional details as they become available.
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Christopher Larsen
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HE-CHRISTOPHER

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #5 on: Mar 13, 12, 10:09:47 AM »

There was a power outage in our Frankfurt co-location site which has now been resolved.  There will be additional maintenance on Server 20 later on today.
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Christopher Larsen
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HE-ANDY

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #6 on: Mar 14, 12, 12:59:52 PM »

We will be restarting the cluster 020 servers at 7:30pm CET (Germany), 2:30pm Eastern Daylight Time (US) for another software update.

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HE-ANDY

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #7 on: Mar 14, 12, 03:47:58 PM »

We will be restarting the cluster 020 servers at 10:00pm CET (Germany), 5:00pm Eastern Daylight Time (US) for another software update.  The previous interruption lasted less than 3 minutes.  This one should be quicker yet.
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HE-ANDY

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #8 on: Mar 14, 12, 06:10:46 PM »

It now being 1:15am CET, I'll be restarting cluster 020 one last time for the day.
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HE-ANDY

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Re: EU WEST Server 20 Emergency Maintenance
« Reply #9 on: Mar 16, 12, 12:31:15 PM »

From 12:30 until 1:30pm Cluster 020 was upgraded to some of our latest code.

It should now be running near full capacity.
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