Hi All,
Hero Engine has been great, my Thanks to all involved in creating it, working/helping with it, and supporting it

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My newbie question/issue, and my apologies, I did search on this, but I'm guessing it's something very basic that I've missed / not found an answer to;
I've had success a number of times using the Hero Character Tools exporting out of 3ds Max 2013 64bit, creating a very basic, default character (less than 66 bones, simple mesh, no normal maps, etc.). I've been able to log in, Enter an Area I've created (and after uploading the character into the Server Repository),
enter into the Chat Command window;
' /henpc add spec Timmy /Character/Timmy/'
then,
'/henpc create Timmy'
The character will appear in the Area (moving around on what I think is a default AI path), I'll be able to possess the character, the character scale is correct, the textures are displaying correctly, the 'Idle' animation is working correctly, -no additional animations have been added, static character, additional instances of the character appear in the Area when added, -cool

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I will log-out, then later log back in (maybe 6-8 hours) to the same Area, and enter the same Chat Commands. The Console Window will show no result, no dia. window in the game area will appear to indicate that the character has been added, and there will be no appearance of the added character in the game area. The character(s) that were added into the area earlier are still present in the game area.
I will log-out / exit the Hero Engine, then log back in, -sometimes I will get the same no response / no results with the Console Window & Area, other times it will work, and the character will be added to the area.
I've tried to figure out what may cause the no response / character not being added to the area, and so far it seems to work when;
*I re-name / re-create the character (renaming all textures, maps, the mesh, etc.), use the Character Tools > Create Character Files, and upload the new character ( <--but, this does not always work. Sometimes the new character does not get added, and I'll see no error messages / no responses in the Console window).
*If I delete all of the character files I've added in the Server Repository (leaving the character folder, but deleting the files in them, making the text turn red), then upload just one character (replacing the single character directory), restarting the Hero Engine, using the Chat Commands and adding the character (<-- again, as above, this does not always work).
Is this possibly due to lag? Maybe the Server / Hero Engine is running slow, or going through an update / maintenance?
When I log-in > awaken world > enter area, sometimes it will load quickly, other times it will take much longer. When it takes longer to log-in, the no response / character not getting added, seems to occur the most.
The last time I logged-in, the Console Window showed these errors;
15:38:12: !ERROR!System:Rigid meshes not supported! Asset: ears.gr2, Mesh: ears
15:38:12: !ERROR!System:Rigid meshes not supported! Asset: hairbase_mop.gr2, Mesh: hairbase_mop
I see "ears.gr," in the Server Repository HE > Character > Dynamic_2 > human > Female.
And "hairbase_mop.gr2" I see in the Server Repository HE > Character > Dynamic_2 > human > shared geometry > hair.
I have not done anything with those directories, but I have added other static characters in the HE > Character directory ('Male,' 'NPC,' 'Sam,' etc. ).
My thanks to anyone in advance on help with this issue, I sincerely appreciate it

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-Josh Purple