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[HE-BENNETT]

You do not need to triangulate meshes before exporting.  They are triangulated during the export process.

[CRiley]

See, it's always done that before.  But for some reason this time it isn't solid.  I even pulled up the physics tab so I could see the object physics and the Model isn't responsive to it.

[Amanda_Brooks]

I took a look at in Max, and PMed you some suggestions.

[CRiley]

Thank you Amanda, they're solid now.  You're a life saver!

[Amanda_Brooks]

No problem.

[FI-ScottZ]

Would you mind sharing what the problem and solution was for posterity sake?

[Amanda_Brooks]

From what I could tell, two consecutive underscores in the material name were causing problems.

EDIT: I'm not a very experienced modeler, so I just went through different options until I found that removing one of the consecutive underscores seemed to solve the problem.

[FI-ScottZ]

An interesting catch.  Good to know!

[CRiley]

A seriously good catch...  And of course it would be the simple thing that was screwing me up the entire time...  I was swearing for 8 hours trying to figure out what was wrong with the mesh, only to find that it wasn't the mesh at all.  Lol.. I feel like an idiot.

[Amanda_Brooks]

My guess is that it might be connect din some way to the engine not accepting spaces in any file names.

[Thazager]

That is common in all the old file names, and many of the files that still use the old method. They did not accept a space in the name. Even though files can now be saved with spaces in them, I am thinking that part is user friendly, while the actual name saved on the disk drive still has no spaces.

[keeperofstars]

file paths tend to get converted when they have special characters, which is why they don't let you use some in most file systems. As they end up being used for system breaks like / for folder hiearchy. I know in some systems, the underscore when doubled up ends up actually becoming an escape character when transcoded. Not sure that is what is happening here, but have seen it before where you have to special character escape doubled up special symbols such as an underscore.

Where that becomes a problem, maya, max, or HE export not sure.

In any case it's a good find to know about.
Thanks for figuring it out and saving others time. and frustration