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Author Topic: Server is DOWN  (Read 1213 times)

devilman666

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Server is DOWN
« on: Aug 01, 14, 12:48:11 AM »

I cannot log in to my world due to it says Server is Down why is that? How can i fix this?
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feredfn

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Re: Server is DOWN
« Reply #1 on: Aug 01, 14, 01:54:08 AM »

the first thing any one might ask you is on which server your world is/was running?

Etc : mine is on EU WEST 20 and seems everything is just as normal.
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devilman666

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Re: Server is DOWN
« Reply #2 on: Aug 01, 14, 02:05:44 AM »

I'm a bit wrong, meant that other worlds inside the server (except mine) works fine.

« Last Edit: Aug 01, 14, 02:39:31 AM by devilman666 »
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WorldWideZ

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Re: Server is DOWN
« Reply #3 on: Aug 01, 14, 04:29:08 AM »

if its stating down you might need to ask on the support desk. what where you working on last?
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devilman666

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Re: Server is DOWN
« Reply #4 on: Aug 01, 14, 04:39:04 AM »

Ermm it will be good but i'm a bit new here and i don't know how can i ask a support desk. I have written an email to them but they didn't answer, so now i'm waiting for their reply.
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WorldWideZ

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Re: Server is DOWN
« Reply #5 on: Aug 01, 14, 04:54:03 AM »

support@heroengine.com is the support desk , if you emailed there then you will get a response when they are online (its middle of the US night though so it might be a couple of hours)

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devilman666

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Re: Server is DOWN
« Reply #6 on: Aug 01, 14, 05:06:22 AM »

Thank you! Will wait for their answer
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