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Author Topic: US East Server 21  (Read 2204 times)

Aftershock

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US East Server 21
« on: Aug 22, 14, 02:09:40 PM »

Is there maintenance still currently going on?  I haven't been able to connect to my Repository or HeroBlade client at all today.  Upon opening them I get an instant:

"Contacting US East Server 21
Could not connect to US East Server 21
Reason: Connection Failed"

No matter how many times I try or even manually typing my password versus Remember-Me / Auto-Log On.  I hope this is the right spot to post this.  If not, I'm sorry! =D


~Adam Jarvis
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HE-Cooper

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Re: US East Server 21
« Reply #1 on: Aug 22, 14, 02:22:56 PM »

Check the console after you can't connect to see what the specific error message is.
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Jarvis

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Re: US East Server 21
« Reply #2 on: Aug 22, 14, 02:37:33 PM »

Below is what it says everytime we try to connect.

Code: [Select]
15:35:52: SYSTEM:System:BaseApplication::initialize     Service_Directory_Client      1408######### 8
Everytime we click login the SYSTEM gives that top line. New number each time with the beginning remaining the same.

Leaving the stuff above it since it looks pretty regular, but just incase it also says that Client DLL told version is 2.5.3.35231
« Last Edit: Aug 22, 14, 02:40:31 PM by Jarvis »
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Aftershock

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Re: US East Server 21
« Reply #3 on: Aug 22, 14, 02:50:39 PM »

The full text being:

Quote
15:46:31: HeStartup Call...
15:46:31: SYSTEM:System:Windows version: 6
15:46:31: SYSTEM:System:Game Scale set to: 10.00
15:46:31: SYSTEM:System:Initializing HeroBlade DLL
15:46:32: SYSTEM:System:SelectionManager::Startup()
15:46:32: SYSTEM:System:GUIControl::SetupScreen()
15:46:32: SYSTEM:System:AudioManager()
15:46:32: SYSTEM:System:Audio plugin [FMOD] initialized successfully
15:46:32: SYSTEM:System:DebugVisualizer Setup
15:46:32: System:HeroEngine Client DLL told version is: 2.5.3.35231
15:46:33: SYSTEM:System:BaseApplication::initialize   Service_Directory_Client   1408736792328   8
15:46:39: SYSTEM:System:BaseApplication::initialize   Service_Directory_Client   1408736798767   8

Note it's not just my brother and I on the US East Server 21 who can't connect.  I was talking with someone from another team who's also been unable to connect since maintenance.

Hope this helps.
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HE-Cooper

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Re: US East Server 21
« Reply #4 on: Aug 22, 14, 04:34:49 PM »

There's a process down, affecting login for some users. Fixing now.
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Aftershock

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Re: US East Server 21
« Reply #5 on: Aug 22, 14, 04:56:59 PM »

Awesome.  Thanks.  Everything's working normally now and I'm able to log on.  Now to do some testing. :)
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Jrome90

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Re: US East Server 21
« Reply #6 on: Sep 08, 14, 05:34:48 PM »

Edit: Nevermind
« Last Edit: Sep 11, 14, 05:20:03 PM by Jrome90 »
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