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Author Topic: EU West Server 20 down...  (Read 1597 times)

Thazager

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EU West Server 20 down...
« on: Feb 24, 15, 06:46:40 PM »

Getting this mesg on all reference worlds and the main world (Erebus) for this server.
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HE-HERB

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Re: EU West Server 20 down...
« Reply #1 on: Feb 24, 15, 07:35:36 PM »

Per this post, provider maintenance is planned for today (local time).

https://community.heroengine.com/forums/index.php/topic,5693.msg32225.html#msg32225

Although it's (at the time of this post) 2.30 CET which is earlier than the planned connectivity outage, I'm fairly certain the events are related.

For peace of mind, you can email support@heroengine.com now, but I'd give it another hour or so before doing so since an outage is already planned

Cheers
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herb marselas
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Thazager

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Re: EU West Server 20 down...
« Reply #2 on: Feb 24, 15, 07:39:12 PM »

Ok, thanks :)
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Prometheus2012

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Re: EU West Server 20 down...
« Reply #3 on: Mar 14, 15, 05:01:52 AM »

EU West 20 down atm?

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Re: EU West Server 20 down...
« Reply #4 on: Mar 14, 15, 11:33:37 AM »

I had no problems connecting and spinning up a world.

If you're still having problems, please email support@heroengine.com

Cheers
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herb marselas
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Prometheus2012

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Re: EU West Server 20 down...
« Reply #5 on: Mar 14, 15, 12:26:31 PM »

I had no problems connecting and spinning up a world.

If you're still having problems, please email support@heroengine.com

Cheers

Ok in particular world - Erebus

Has been down for about 15 hours or so. No auto restart means we have been locked out of a full day and a half of development!!!

HE-HERB

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Re: EU West Server 20 down...
« Reply #6 on: Mar 14, 15, 12:32:14 PM »

Did you email support@heroengine.com , and tell them the world is DOWN?

Cheers


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herb marselas
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Prometheus2012

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Re: EU West Server 20 down...
« Reply #7 on: Mar 14, 15, 12:52:29 PM »

Did you email support@heroengine.com , and tell them the world is DOWN?

Cheers

Done. Wish we had some sort of auto restart or attempt to restart when its down.

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Re: EU West Server 20 down...
« Reply #8 on: Mar 14, 15, 12:56:25 PM »

The fastest way to get your world back if it's down is always to email support@heroengine.com with the subject, "World DOWN: Cluster <cluster number>, World <name>"

And, include whatever other relevant information in the body of the email

Cheers


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herb marselas
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