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Author Topic: Quartz E Update  (Read 5900 times)

Amanda_Brooks

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Quartz E Update
« on: Jun 10, 15, 04:29:44 PM »

For the new update tomorrow, should we do a full uninstall of all the current HE software first, or just overwrite it with the new version, as the last update caused a few problems without a full uninstall first?
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Thazager

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Re: Quartz E Update
« Reply #1 on: Jun 10, 15, 07:06:56 PM »

I will hope that the update is able to remove things that need to be removed, in order for it to properly update, or at least check to see if they exist then removed if need.
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FI-ScottZ

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Re: Quartz E Update
« Reply #2 on: Jun 10, 15, 08:18:18 PM »

Last time it was best to uninstall first, so probably best to do that again.
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Scott Zarnke
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HE-SCOTT

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Re: Quartz E Update
« Reply #3 on: Jun 11, 15, 07:47:04 AM »

We believe we have corrected the need to uninstall first assuming you have the latest version, Quartz.D, installed. Prior installed versions will still need to be uninstalled first because the installer was a different version and unfortunately can not be autoupdated.
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HE-SCOTT

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Re: Quartz E Update
« Reply #4 on: Jun 11, 15, 01:11:45 PM »

There does appear to be a separate issue with installs in some cases where some files are not installed with the new installer. This will lead HeroBlade to crash on startup. Should this happen a clean install corrects the issue. We will push and update for this when we have it fixed.
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Prometheus2012

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Re: Quartz E Update
« Reply #5 on: Jun 11, 15, 07:11:48 PM »

new updater sucks. breaks everything requiring a total uninstall reinstall again

BCI3DLLC

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Re: Quartz E Update
« Reply #6 on: Jun 11, 15, 09:17:51 PM »

reinstalls and fresh installs on new computers are not working
« Last Edit: Jun 11, 15, 09:37:00 PM by FoxySoft »
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Thazager

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Re: Quartz E Update
« Reply #7 on: Jun 12, 15, 02:19:52 PM »

I have noticed that when the person is not sitting at the computer ready to click the buttons when the download completes, this will throw an error. I have downloaded the heroblade 3 times, and when I stayed to watch what was happening, I saw the gui pop up for clicking and everything was fine. The other 2 times I was afk when it completed, and I came back to the error.
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HE-SCOTT

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Re: Quartz E Update
« Reply #8 on: Jun 12, 15, 03:07:21 PM »

Can you post a screenshot of the error you are getting as well as the name of the product you were trying to update?
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BCI3DLLC

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Re: Quartz E Update
« Reply #9 on: Jun 12, 15, 05:41:10 PM »

Ok Hero blade seems to load ok although I have not been able to awaken any of my worlds because it takes sooooooo long to connect to the server.  I don't know how long it takes to connect as I have not had the patience to wait it out yet

the player client gives this error after a reinstall on my laptop and a similar error just with a different .dll on a brand new computer with a brand new install post quartz e update.
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Thazager

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Re: Quartz E Update
« Reply #10 on: Jun 12, 15, 06:45:46 PM »

I currently have all downloaded and connected, but I am remembering something about error 54, if that helps any.
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BCI3DLLC

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Re: Quartz E Update
« Reply #11 on: Jun 12, 15, 07:10:39 PM »

I can get into blade just fine but player client doesn't work anymore.  That's bad, I have Alpha players using the client, players that cant play anymore and are wondering whats going on. As am I?
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Amanda_Brooks

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Re: Quartz E Update
« Reply #12 on: Jun 12, 15, 07:20:02 PM »

Have those players done a  full uninstall of the client before installing the new one?
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BCI3DLLC

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Re: Quartz E Update
« Reply #13 on: Jun 12, 15, 08:46:20 PM »

I don't know but I have.  several times.  I even did a bran new install on a a brand new computer.  The hero devs will come back with something I'm sure.  Isn't anyone else having trouble with their client?
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HE-Cooper

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Re: Quartz E Update
« Reply #14 on: Jun 12, 15, 10:22:15 PM »

It may be a configuration issue specific to your alpha world and it's player client. We're looking into it.
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