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Author Topic: World Unavailable in HeroBlade US East 21  (Read 3534 times)

dhines

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World Unavailable in HeroBlade US East 21
« on: Nov 23, 15, 06:28:39 PM »

Greetings HeroEngine Community!  This is my first forum post.  I'm having issues accessing our world in region US East 21 through HeroBlade on a 64-bit Windows 10 machine.  Our version of HeroBlade is 2.6.6.25627:46.  This is the first time that I've been unable to access our world on this machine.  Other members of our team in different locations are also unable to access our world.  I'm not sure if this is the right place to put this, but I figured that it would be faster than contacting technical support.  Thanks.  For clarification, by "unable to access our world," I mean that our world "theaftermath" is not available for selection after logging in.
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HE-SARRENE

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Re: World Unavailable in HeroBlade US East 21
« Reply #1 on: Nov 24, 15, 02:37:04 AM »

Hello and good morning,
I was able to access your world no problem and it seems to be up. I was also able to acess KS, Nuke an Turners to make sure everything was working correctly.

Is this still an issue for you?
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DPontious

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Re: World Unavailable in HeroBlade US East 21
« Reply #2 on: Nov 24, 15, 06:27:23 AM »

Hello, and yes just logged on and aftermath isn't showing up for me at this time.
« Last Edit: Nov 24, 15, 07:21:14 AM by DPontious »
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amproject

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Re: World Unavailable in HeroBlade US East 21
« Reply #3 on: Nov 24, 15, 07:40:01 AM »

Confirmed that we can still not access the world.  Attached is what we see.
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amproject

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Re: World Unavailable in HeroBlade US East 21
« Reply #4 on: Nov 24, 15, 08:13:05 AM »

Expires 2015-11-23

This expired yesterday, but I am unable to renew the subscription.  Also I just upgraded in August...
« Last Edit: Nov 24, 15, 08:46:27 AM by amproject »
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HE-SARRENE

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Re: World Unavailable in HeroBlade US East 21
« Reply #5 on: Nov 24, 15, 10:46:43 AM »

Email was received. I have pushed this up for you, I am not sure the time frame though at this moment, sadly. But it will be resolved and your world safe.
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amproject

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Re: World Unavailable in HeroBlade US East 21
« Reply #6 on: Nov 24, 15, 11:50:32 AM »

Thanks team it's up and working again.  Let me know when the subscription issues are resolved.
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HE-SARRENE

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Re: World Unavailable in HeroBlade US East 21
« Reply #7 on: Nov 24, 15, 08:18:28 PM »

Not a problem, I was just getting ready to send out the email to you! Good luck!
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dhines

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Re: World Unavailable in HeroBlade US East 21
« Reply #8 on: Jan 23, 16, 02:54:52 PM »

Hello,

It appears that our world is unavailable again :(.  Attached is a screenshot of our HeroBlade login screen.  Our region is US East 21 and our world is theaftermath.  Thank you.

Sincerely,

Daniel
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HE-SARRENE

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Re: World Unavailable in HeroBlade US East 21
« Reply #9 on: Jan 23, 16, 09:08:20 PM »

Hello dhines..
Please send in a ticket to support and we will get that sorted for you asap! I am sorry for the delay in answering, I just refreshed the page.

We will get this sorted asap!
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amproject

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Re: World Unavailable in HeroBlade US East 21
« Reply #10 on: Jan 24, 16, 08:10:40 AM »

Ticket was just submitted via email.

Thanks,
Nacho
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