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Author Topic: Are the servers down?  (Read 1469 times)

Joel_Azzopardi

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Are the servers down?
« on: Dec 03, 16, 07:06:54 PM »

Trying to connect to APAC Server 4 and i get;
"Login to APAC Server 4 failed.  You may have entered an incorrect username or password, or your connection to the server may have been lost."

My login details are correct, cross checked with the forum and herocloud portal logins.
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Amanda_Brooks

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Re: Are the servers down?
« Reply #1 on: Dec 03, 16, 07:57:25 PM »

US East 21 is up and running, so it must be a localized problem - have you contacted the HE support?
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HE-JONATHAN

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Re: Are the servers down?
« Reply #2 on: Dec 03, 16, 08:47:15 PM »

We are currently looking into this and will have an update on the issue shortly.
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HE-JONATHAN

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Re: Are the servers down?
« Reply #3 on: Dec 03, 16, 09:33:36 PM »

Asia C004 is back up an running now.
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Joel_Azzopardi

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Re: Are the servers down?
« Reply #4 on: Dec 08, 16, 03:06:22 AM »

Thanks for the quick turn around and help. Much appreciated.
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