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Author Topic: [ANSWERED] Heroblade: login failed  (Read 1070 times)

Bardaf01

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[ANSWERED] Heroblade: login failed
« on: May 29, 17, 11:17:59 AM »

Greetings! :D

I'm new here and I have a problem with HeroBlade:

Fifty percent of the time, I can log in to retrieve the list of worlds. Then, it's impossible for me to wake up my world (I tried at least five times). See the log by yourself:

Code: [Select]
Debug mode enabled.
FormState: FS_SELECTING_WORLD => FS_WAKING_WORLD
SNAS: AS_IDLE wants AS_WORLD_WAKE_UP
AutoPump: AS_IDLE => AS_WORLD_WAKE_UP
AutoPump: S_INITIAL => S_CONNECT
Connect: cmd='AWAKEN V3 | 3117
Contacting EU West Server 20
Config String: <FireStorm><CentralOfficeTransport>tcp:MC.C020.CLOUD.HEROENGINE.NET:10373</CentralOfficeTransport><SuppressLocalRepository>1</SuppressLocalRepository></FireStorm>
Login to EU West Server 20 failed.  You may have entered an incorrect username or password, or your connection to the server may have been lost.
AutoPump: S_CONNECT => S_DONE
World is waking up.  45 seconds until able to log in.
SNAS: AS_WORLD_WAKE_UP wants AS_DELAY_FOR_SPINUP
AutoPump: S_DONE => S_IDLE
AutoPump: AS_WORLD_WAKE_UP => AS_DELAY_FOR_SPINUP
...45...
...40...
...35...
...30...
...25...
...20...
...15...
...10...
...5...
...0...
World is awake.
DELAY_Done
SNAS: AS_DELAY_FOR_SPINUP wants AS_IDLE
FormState: FS_WAKING_WORLD => FS_LOGGING_IN
SNAS: AS_DELAY_FOR_SPINUP wants AS_SERVICE_DIRECTORY_LOGON
AutoPump: AS_DELAY_FOR_SPINUP => AS_SERVICE_DIRECTORY_LOGON
WIM Started
AutoPump: S_INITIAL => S_PRIMED
AutoPump: S_PRIMED => S_CONNECT
Connect: cmd='GETWORLDLIST V3 | 2.6.7.0
Contacting EU West Server 20
Config String: <FireStorm><CentralOfficeTransport>tcp:MC.C020.CLOUD.HEROENGINE.NET:10373</CentralOfficeTransport><SuppressLocalRepository>1</SuppressLocalRepository></FireStorm>
Connected to EU West Server 20 @ tcp:MC.C020.CLOUD.HEROENGINE.NET:10373
AutoPump: S_CONNECT => S_WAITING_FOR_RESPONSE
SD Channel Callback
World.Count = 5
AutoPump: S_WAITING_FOR_RESPONSE => S_NEXT_SD
AutoPump: S_NEXT_SD => S_DONE
WIM Completed
SNAS: AS_SERVICE_DIRECTORY_LOGON wants AS_IDLE
SD_Done: Okay
FormState: FS_LOGGING_IN => FS_SELECTING_WORLD
WIM Display last=LittleMMOPrototypeProject
WIM Redisplay filter=
WIM world.count=5
WIM Visible
AttemptToSelectWorld: auto-enter world
AutoPump: S_DONE => S_IDLE
AutoPump: AS_SERVICE_DIRECTORY_LOGON => AS_IDLE

Edit (Monday 05-29-2017 at 02:27:49 PM): during the process of waking up my world, where the login was marked as failed, I was able to click on "cancel" and then I immediately clicked "Awaken World". It finally worked. However, I still have this login procedure that misses fifty percent of the time.

Edit2 (Tuesday 05-30-2017 at 07:50:20 AM): I re-tried to wake up my world today but with great difficulty... I repeated the operation (see the first edition) many times in order to successfully wake it up.

Thank you in advance for your assistance! ;)
Best regards.
« Last Edit: May 30, 17, 10:12:00 AM by Bardaf01 »
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GlorianLanTarini

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Re: [NOT resolved] Heroblade: login failed
« Reply #1 on: May 30, 17, 09:35:05 AM »

Greetings, Bardaf.

In this kind of situation, you should send a message to support@heroengine.com

Login issues are rare but they happens, and only support can help you with it.

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Bardaf01

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Re: [ANSWERED] Heroblade: login failed
« Reply #2 on: May 30, 17, 10:09:53 AM »

Oh... Thank you very much for the trick, GlorianLanTarini! :D

Best regards.

EDIT: I changed "NOT Resolved" to "ANSWERED" in the subject field.
« Last Edit: May 30, 17, 12:08:21 PM by Bardaf01 »
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