Good afternoon,
You should have received a PDF named "InstallingHeroEngine.pdf". This covers most problems and installation.
The most common problem I see is forgetting to install the launcher first. This is the Inchist.exe. It replaces the need to set up visual studios, and several other programmes and allows you to run and install the HeroBlade.
Please try:
1) install/run the Launcher/Inchinst.exe first, then
2) install your HEROBLADEHC020
If this does not work for you, please let us know, we will do our best to get you up and running.
- Sarrene'