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Author Topic: [RESOLVED] How long before new HeroCloud gets activated?  (Read 441 times)

ChatniAeon

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Greetings.

I have purchased new HeroCloud at 2017-12-21, but it is still in Started status.

How long is expected (or estimated) time, before it gets active? I want to start working on my new project.

Thanks.
« Last Edit: Feb 13, 18, 03:06:24 PM by ChatniAeon »
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Thazager

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Re: How long before new HeroCloud gets activated?
« Reply #1 on: Feb 11, 18, 03:12:39 PM »

The base hero cloud is active, as other groups are connected to it, working on their games.

A "new" hero cloud?   Maybe that is the upgrades for the "new" hero engine they are working on with dx11?
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ChatniAeon

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Re: How long before new HeroCloud gets activated?
« Reply #2 on: Feb 11, 18, 04:02:55 PM »

Maybe I phrased my question wrong (English is not my first language). I know about cloud itself, I see it up in Blade.

I meant when my newly purchased world in cloud would be ready/active, so I could start working in it.
« Last Edit: Feb 11, 18, 04:06:03 PM by ChatniAeon »
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HE-SARRENE

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Re: How long before new HeroCloud gets activated?
« Reply #3 on: Feb 11, 18, 04:40:30 PM »

Hello ChatniAeon,
    I looked up your account and I only see the purchase and activation for a world back in March 2015. I cannot find another new world purchased under your current account.

    To help you out and find an answer for you, could you please email us at support@heroengine.com with the email account you used to purchase, date, receipt and your new world name (if it is not the same/current one you have at this time). We will respond as soon as we get your email and start looking into it.

    I do have someone looking deeper into your account right now as we speak. We do see your other world is valid.

    I apologize for the length of time. Once we receive confirmation it generally takes between 2-12 hours to get you up and running.

    Looking forward to your email so we can help you out.

Regards,
Sarrene'
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ChatniAeon

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Re: How long before new HeroCloud gets activated?
« Reply #4 on: Feb 11, 18, 05:58:01 PM »

Thanks SARRENE for your quick reply. Email sent.

Something bothers me though.
You said, that I have single world activated before.
However, I know I purchased and used TWO worlds before that new one in question, one in 2014 and other in 2015 (probably one you see). I also renewed one of those worlds, once. They both should be expired by now, as I could only support one at a time, and I wanted to focus on new project (however, I plan to renew later, when it is sustainable for me).

I dont know, where problem could be...
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HE-SARRENE

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Re: How long before new HeroCloud gets activated?
« Reply #5 on: Feb 11, 18, 09:37:53 PM »

Not a problem ChatniAeon,
    I do see those. I just gave a quick glance and looked at the last one. I generally do not like to ask too  much detail in public, but did want to confirm the last known. You are correct on those. :)

    Thank you for the emails, we will get sorted out asap regarding this one.

    Just on a side note to anyone else reading, if you ever do have any problems like this. This is a very rare case, but please let us know right away once the 48 hours passes. Someone will be quick to answer and find out what is going on.

:) 
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ChatniAeon

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Re: [RESOLVED] How long before new HeroCloud gets activated?
« Reply #6 on: Feb 13, 18, 03:10:06 PM »

So, Xenion is online. Thanks.

I have just logged in, and it works fine.

Had some visual glitches (some things were not loaded at first), but bit of waiting and Blade restart fixed it.
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